SHIPPING & RETURNS POLICY

RETURNS

How To Return

When you receive your item/s you must return to us within 30 days for your order date.
We can only accept items that are in new condition, unwashed and with all labels attached.
Please note we can not be held liable for any items lost in transit on the way to us. We advise that you return any items by a recorded service. UK Customers with order values over £85.00 are entitled to free returns. Please contact us to request your free pre-paid returns label.

Return Using Our Returns Form

Please download, print and complete the below returns form. Please read the returns form carefully and ensure all required fields are completed.
RETURN FORM DOWNLOAD

Return Without A Printer

If you do not have access to a printer to print a returns form. Please return your items to the below address, and include a note to include your order name, order number, and how you would like to proceed ie. refund or exchange. If goods are returned to us without any identification or details on how you would like to proceed this may result in a long delay processing your return.
Returns Address:
PO Box 282772
Kent

PROCESSING TIME

Once we have recieved your returned items please allow 3-5 working days for these items to be checked and booked in.

Your Right To Change Your Mind

We’ve all done it, ordered something and then realised later that it is no longer needed. You have 14 days to cancel your order under our 14 day return period policy, which starts on the day after you received the item. All items must be returned unused and in the original packaging as they were in when received by you. Please ensure that when you receive an item that you take reasonable care of it when trying it on or inspecting it eg. please ensure that any security seals or tags remain intact.

WRONG ITEM RECEIVED

We apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you. To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item. Once the incorrect goods have been received by our staff we will be able to rectify the issue. We will provide a pre-paid postage label for your return.

Damaged or Faulty Items

Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next.
Our Returns Policy for faulty items upholds your statutory rights.

Item Not Received

We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you.
To receive a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched. Please note we can not issue refunds for lost items, only replacements.

Your Statutory Rights

Our Returns Policy does not affect your statutory rights. For more information about your other statutory rights, please visit the UK Government’s website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.

What We'll Do Next

– All products returned to us are checked by our Returns Department.
– If you are entitled to a refund then we will refund the price of your item (including the cost of delivery).
– Returns are usually processed within 7 working days of receipt of a canceled order, and at the latest within 30 days of receipt.
– We will refund the original credit/debit card/PayPal account used to purchase the item.

Return Of Replacement Goods

If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund.

 

SHIPPING

When Will My Order Be Dispatched?

We dispatch Monday-Friday and our cut off time for same day dispatch is 12pm.

When Will My Order Be Delivered?

For deliveries taking place within the UK our estimated delivery time is 2 days after dispatch. For deliveries taking place in the EU our estimated shipping time is 3-5 days. Everywhere else is 5-7 days.

What Shipping Method Is Used?

We send UK orders via Royal Mail 48 small parcel 2 day shipping.  We send EU orders via Royal Mail International Priority 3-5 days shipping. Everywhere else is sent via Royal Mail International Priority 5-7 days shipping.

Is My Delivery Tracked?

All of our UK deliveries have scan on delivery tracking. Our international orders are only sent with tracking if the total order value is over £40.